Refund & Return Policy

At twsneakers, customer satisfaction is our priority.

• Return Window: Returns or exchanges are accepted within 14–30 days of receiving your order (customizable by your shop).

• Condition: Items must be unworn, unused, and in original packaging.

• Process: To initiate a return, please contact us at [[email protected]]. We will provide instructions.

• Refunds: Refunds will be issued to your original payment method once the return is inspected and approved.

• Shipping Costs: Return shipping fees are the responsibility of the customer, unless the item is defective or incorrect.